What is Personal Data?

Personal data relates to any information about a natural person that makes you identifiable which may include but is not limited to:

  • Names and contact information i.e. email addresses and telephone numbers
  • Personal information such as date of birth, national insurance number
  • Educational information (including qualifications, grades, learning needs)
  • Characteristics such as gender, ethnicity, nationality
  • Financial information such as bank details
  • Information about personal preferences and interests
  • Company information, financial and staff details
  • Website usage data
  • Staff contract information

What is Sensitive Personal Data?

Sensitive personal data refers to the above but includes genetic data and biometric data for example:

  • Medical conditions
  • Religious, philosophical beliefs and political opinions
  • Racial or ethnic origin
  • Convictions
  • Biometric data

What is a Data Controller?

For GDPR purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed. The data controller is Seren Skills Network Ltd, Unit 2 The Barn, The Stables Business Park, Rooksbridge, Somerset, BS26 2TT and can be contacted at info@serenskills.co.uk

What is a Data Processor?

Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

What Information do we collect about you and how?

When you register with Seren Skills Network Ltd the personal information you give us will be used:

  • so that you can use our services effectively
  • to match you to potential future careers
  • for administration and research purposes

To enable to the delivery of the Seren Skills Network Ltd service, you may be contacted following your registration. 

We may also collect personal information from you when you communicate with us for any reason.

In addition, we will automatically collect information from you when you visit our websites i.e. sending an enquiry, signing up for an event, filing in a survey or giving feedback. Website usage information is collected using cookies.

If you chose to provide us with your information this processing of personal data is based on consent.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit so we can understand how you use our site and serve you content based on preferences you have specified. For more information visit www.aboutcookies.org or www.allaboutcookies.org

You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer. If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from our website, with the understanding that we may be unable to provide you with some of your desired service without them. This policy covers only the use of cookies between your computer and our website; it does not cover the use of cookies by any advertisers.

IP addresses

An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs onto the internet. Your IP address is logged when you visit our website.

Transferring your information outside Europe

As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the European Union (“EU”). For example, some of our third-party providers may be located outside of the EU. Where this is the case we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this policy.  By submitting your personal data, you’re agreeing to this transfer, storing or processing.  

If you use our services while you are outside the EU, your information may be transferred outside the EU to give you those services.

Security Precautions in place about Data collected

When you give us personal information, we take steps to make sure that it’s treated securely. Any personal information you supply to us is stored within secure servers. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are sent normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of extra information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and cut fraud and credit risk.


We would like to send you information about our services which may be of interest to you.  If you have consented to receive marketing, you may opt out at any point as set out below.

You have a right at any time to stop us from contacting you for marketing purposes. To opt out please email: info@serenskills.co.uk

How long will we hold your Data for?

We will retain your data for 12 months, unless you engage with our services, then this will be throughout the term of our agreement with you and for a period of 12 months after the end of our contract for services. After the 12 months we’ll securely delete your personal details. 

Access to your Information, Correction, Portability and Deletion

What is a Subject Access Request?

This is your right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, please email or write to us at the following address: Unit 2 The Barn, The Stables Business Park, Rooksbridge, Somerset, BS26 2TT or info@serenskills.co.uk. We will respond to your request within one month of receipt of the request.

We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing info@serenskills.co.uk or writing to the above address.

Objections to processing of personal data

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply.  The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a)    The processing is based on consent or on a contract, and

(b)    The processing is carried out by automated means.

Your Right to be Forgotten

Should you wish for us to completely delete all information that we hold about you for:

Email: info@serenskills.co.uk, or

In Writing to: Unit 2 The Barn, The Stables Business Park, Rooksbridge, Somerset, BS26 2TT

Other Websites

Our website may contain links to other websites. This privacy policy is only applicable to this website so when you link to other websites should read their own privacy policies.


The organisation is dedicated to being compliant with the Act and the GDPR. Individuals, any user wishing to report concerns should, in the first instance, contact:

Unit 2 The Barn, The Stables Business Park, Rooksbridge, Somerset, BS26 2TT 

Email: info@serenskills.co.uk

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